Communication
OMNICHANNEL CONVERSATIONAL AI
Enrich your Customer Experience through the synergistic management of new digital communication channels.
What is it
Technological evolution allows us to provide the end customer with modern, practical and non-invasive communication channels that increase the Customer Experience and optimize customer service.
Our know-how, acquired over the years, has empowered us to develop Omnichannel Conversational AI solutions that allow companies to make their communication channels work, adopting a cooperative model between human and virtual agents that creates a uniform experience, improving the efficiency of Customer Operations and making all service levels traceable.
Method:
Our solutions allow the transformation of multichannel into Omnichannel, enabling all digital conversations to be managed within a single AI-powered technology framework. We develop operational tools that maximize the effectiveness of different contact channels, using recommendation capabilities, and improving the efficiency of operational activities, in order to increase the productivity of the agent who is able to get to manage up to about 40 active conversations.
The realization of the project, for the implementation, configuration and deployment of the solution, involves the development of the following phases:
- Process assessment
- Omnichannel platform configuration
- Creation of automation flows with BOT
- Integration with CRM
- Training
- Customer Success Analysis
Tools:
In other to optimize processes, increase the efficiency of the operational structure and improve service, the solution involves the use of specific tools such as:
- Conversational AI
- Chatbot
- Data Analytics
- Data Visualization
